{"id":203,"date":"2013-06-06T10:01:54","date_gmt":"2013-06-06T10:01:54","guid":{"rendered":"http:\/\/plataformaunica.com\/?page_id=203"},"modified":"2019-03-15T09:15:51","modified_gmt":"2019-03-15T09:15:51","slug":"assistance-and-technical-support","status":"publish","type":"page","link":"http:\/\/plataformaunica.com\/en\/services\/assistance-and-technical-support\/","title":{"rendered":"Assistance and Technical Support"},"content":{"rendered":"

\"Assistance<\/p>\n

Support Specialists<\/h3>\n
\n

On-Site MAINTENANCE<\/h3>
\n

We have a large number of \u00a0Technical Specialists and Engineers<\/span><\/strong>\u00a0to provide On -Site Maintenance Services\u00a0<\/strong><\/span>throughout Spain. Our expertise allows to provide a comprehensive maintenance service which includes all areas for self-service equipment solutions, cash management, and payment terminals:<\/p>\n

\u2022\u00a0Second line maintenance.<\/span><\/strong>
\n\u2022\u00a0Kits upgrades.<\/span><\/strong>
\n\u2022\u00a0Management of incidents.<\/span><\/strong>
\n\u2022\u00a0Load Software.<\/span><\/strong>
\n\u2022\u00a0Vandalism reparation.<\/span><\/strong>
\n\u2022\u00a0Image service:<\/span><\/strong><\/p>\n

\u00a0\u2022\u00a0External conditions.<\/span>
\n\u00a0\u2022\u00a0External cleaning.<\/span>
\n\u00a0\u2022\u00a0Control of external conditions.<\/span>
\n\u00a0\u2022\u00a0Painting and customization items.<\/span>
\n\u00a0\u2022\u00a0Replacement of fluorescent and stickers.<\/span><\/p>\n

\u2022\u00a0First line maintenance:<\/span><\/strong><\/p>\n

\u2022\u00a0Off Permise Maintenance.<\/span>
\n\u2022 Consumables.<\/span>
\n\u2022\u00a0Completion of safety regulations.<\/span>
\n\u2022\u00a0Safe foor incidents.<\/span><\/p>\n

We guide our processes to ensure compliance with service levels contracted by the client through a system that minimizes the number of visits\/calls and time for intervention.<\/p>\n

These processes have many controls that\u00a0identified the parts needed and the action to be taken in the intervention<\/strong><\/span>, manage such parts, keep track of severe and repetitive breakdowns, perform an analysis of the impact assessments by studyng the return of the part for confirmation fault, control of messages types and levels of criticality, asign the spare\/resource properly, and report and document compliance with the level of service purchased by the customer.<\/p>\n<\/div>\n

Centralized MAINTENANCE<\/h3>
\n

Our Laboratory and Distributed Centers<\/span><\/strong>\u00a0are specialized in the repair and overhaul of equipment and devices. We have human resources, diagnostics tools, and \u00a0appropiate equipment to carry out repair of modules, parts and components of the solutions which we provide technical support.<\/p>\n

Plataforma \u00danica’s\u00a0Logistics Organization<\/strong><\/span>\u00a0provides short repair times and costs adjusted, with a level of quality and responsiveness that situated us as a Referenced Center.<\/p>\n

Additionaly, we also perform multiple staging activities, \u00a0molding, painting, and customization<\/strong><\/span>, specially for ATMs, recyclers, terminal acceptors, and kiosks collection.<\/p>\n<\/div>\n

Bring-in MAINTENANCE<\/h3>
\n

Our solutions in\u00a0\u00abBring-in\u00bb<\/span><\/strong>\u00a0mode covers the full cycle of needs required to attend a maintenance technical service \u00abBring-in\u00bb of the highest quality and level of demand.<\/p>\n

To meet this level of quality we proceed to identify the most suitable logistics centers for the distribution of equipment and devices that will ensure faster delivery to final destination \/ collection.<\/p>\n

Plataforma \u00danica applies a\u00a0Test Service<\/strong><\/span>\u00a0for all parts, modules, and components before shipment to field, packaging service of identification, checking service for the right identification of the part required, management service incidents part supply, repair service of returned parts after breakdown, utilization level identification of spare parts in field, destruction of waste material complying with environmental regulations, parts storage and distribution to point of service, and parts delivery in mobile centers billable consumption.<\/p>\n<\/div>\n<\/div>\n

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